EP369 takes every player's privacy seriously. This document transparently describes how we collect, use, store, and protect your personal information while you use the EP369 online gaming platform.
All data transmitted between your device and ep369's servers is protected by industry-grade 256-bit SSL encryption — the same technology used by major banking institutions in Malaysia. No third party can intercept your information while in transit.
Your personal data is stored in a server environment protected by strict access controls, 24/7 monitoring, and regular backups. We use enterprise-grade cloud infrastructure that complies with international security standards.
Access to EP369 players' personal data is restricted to staff who genuinely require it for operational purposes only. All access is logged and continuously monitored by our internal security team.
EP369 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you alone.
The ep369 KYC (Know Your Customer) process is conducted through fully encrypted channels. Your identity verification documents are processed and stored in accordance with strict data protection standards.
The EP369 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate transparently and responsibly in all aspects of handling users' personal data.
EP369 is an online gaming platform that operates and serves players across Malaysia. We understand that privacy is not merely a legal requirement — it is a fundamental right of every individual who uses our services. That is why we built a robust data protection system from the very first day of our operations.
This Privacy Policy ("Policy") describes how EP369 collects, uses, discloses, stores, and protects your personal information when you use the EP369 platform, including the official website, mobile app, and all related services.
This Policy is subject to Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable laws currently in force. If you do not agree with any part of this Policy, please discontinue use of the EP369 platform.
EP369 only collects personal data necessary to provide a quality and secure service. The following are the categories of data we collect:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Account verification & KYC |
| Contact | Email address, phone number | Communication & support |
| Financial | Bank account details, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser | Security & fraud detection |
| Activity | Gaming records, betting history | Responsible gaming & analytics |
We do not collect data beyond what is required for platform operations. Any request for additional information will have its purpose clearly explained beforehand.
Personal data collected by EP369 is used solely for legitimate, stated purposes. We use your information to:
EP369 does not use your personal data for any purpose unrelated to the provision of platform services without first obtaining your consent.
EP369 does not sell, rent, or trade your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:
All third parties that receive your data are required to maintain the confidentiality of that information and use it only for purposes agreed upon with ep369.
EP369 invests seriously in security infrastructure to ensure your personal data remains protected at all times. The security measures we practise include:
While we employ the best security measures available, no system can be guaranteed 100% secure. You also play an important role in protecting your account by using a strong password and not sharing your login credentials with anyone.
The ep369 platform uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the EP369 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by EP369:
To exercise any of the above rights, please contact the ep369 support team. We will process your request within 30 working days.
EP369 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.
When data is no longer needed, EP369 will securely dispose of it using methods that ensure it cannot be recovered.
The ep369 platform may contain links or integrations with third-party services such as game providers, payment gateways, and customer support platforms. Please note that:
The ep369 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you believe your child has registered an account at ep369, please contact our support team immediately.
EP369 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, or new legal requirements.
When a significant change occurs, EP369 will:
We encourage you to review this Privacy Policy periodically. Continued use of the ep369 platform after changes take effect means you accept the updated policy.
If you have any questions, concerns, or complaints regarding the ep369 Privacy Policy or how we handle your personal data, our team is ready to assist.
For general enquiries, you may also visit our EP369 FAQ or refer to Terms and Conditions us for more information on platform usage.